Tag Archive: Upgrade


HourglassWindows XP was a mainstay at many financial services firms for nearly a decade.  In keeping with the Microsoft Lifecycle Support Policy, support for Windows XP and similar aged software must eventually end.  You can learn more about the policy here.

According to Microsoft, extended support for Windows XP is scheduled to end on 04/08/2014.  If your office is using Windows XP, you should be working on plans to phase out XP by replacing those systems with new PCs or upgrading the PCs to a more recent workstation operating system in the next six to nine months.  There is no good reason to wait until or beyond April 2014 to perform these upgrades.

Why should you care?

Most security standards – for instance, 201 CMR 17.00 – require that you apply security patches on a regular basis.  It is the extended support from Microsoft that allows you to do this.  After extended support has ended, there is no guarantee that any security patches will be released for these systems.  In order to stay compliant with security standards, firms using Windows XP will need to upgrade to other systems.

Hasta la vista, Vista!

androide

Currently, we are recommending that business users implement Windows 7 Professional on workstations.  Windows 8 makes sense for home users with touch screens, but we prefer not to implement operating systems before they have become mainstream in the workplace; Windows 8 just isn’t there yet.

Vista extended support is good through 04/11/2017, but Vista has always been a dog, and any business users still using Vista should strongly consider moving to Windows 7 Professional immediately.

Server-based systems affected by the Microsoft Lifecycle Support Policy

Windows 2003 Server extended support is good through 07/14/2015.  Nevertheless, Windows Server 2008 R2 will likely be the most widely used network operating system among investment advisors by the end of 2013.  Windows Server 2012 was released on 09/04/2012 and hasn’t yet been widely implemented among SMBs we are familiar with.

Exchange Server 2003 extended support also ends on 04/08/2014.  The implications of this related to security updates are the same as those detailed above regarding XP.  If you know which version of Exchange is in use at your office, you can check Microsoft’s site here to determine when the end of extended support for Exchange will affect your firm.

Like Vista, extended support of Exchange Server 2007 is good through 4/11/2017, so there is no need to upgrade in the near term future.  Exchange 2010 adds OWA support for Firefox and Chrome.  In addition, Exchange 2010 makes better use of lower-cost disk subsystems, allowing you to get a performance boost over 2007 without spending a premium.  Those are nice features, but not nice enough to push an Exchange upgrade before a normal IT lifecycle replacement demands it.

Exchange Server 2003 will be phased out by many advisors this year, and most will move to Exchange Server 2010.  Though Exchange Server 2013 was technically released in November 2012, it may be premature for the SMBs that dominate the investment industry to adopt Exchange Server 2013 over Exchange Server 2010.  Presently, there is no direct migration path from Exchange 2003 to Exchange 2013.  A number of small investment advisors will move to hosted Exchange solutions and no longer keep Exchange servers at their offices.

With this many possible changes slated for the next ten months, now is a good time to make sure your firm has addressed the issues or has a plan to upgrade any systems affected.

About the Author: Kevin Shea is President of InfoSystems Integrated, Inc. (ISI); ISI provides a wide variety of outsourced IT solutions to investment advisors nationwide.

For details, please visit isitc.com, contact Kevin Shea via phone at 617-720-3400 x202 or e-mail at kshea@isitc.com.

As more and more companies embrace Windows 7 as their new desktop standard, they are faced with the difficulties of getting Axys 3.x to run in a mixed environment of XP, Windows 7 and terminal server.  For those willing to make the leap, upgrading to Axys 3.8.5 is a best practice.  It’s Windows 7 compatible and should take much of the guesswork and troubleshooting out of making Axys work in a mixed OS environment.

A couple weeks ago, I was sitting with some clients, discussing the merits of moving to 3.8.5 now or early next year.  I let them know that Advent would likely announce a sunset of 3.5.1 and 3.6 later this year.  They were still using Axys 3.6 and knew they needed to eventually move to Axys 3.8.5 to stay current.  In our meeting, we reviewed the benefits of making the move, which included the various report updates, as well as compatibility updates for Adobe Acrobat 10, Office 2010, Windows 7, and Windows Server 2008.  They decided to upgrade to Axys 3.8.5 immediately.

To learn more about what upgrading may mean for your firm, read my blog titled “What Version of Axys Should Your Firm Use?

As our meeting ended, they coincidentally received an email from Advent announcing the sunset of Axys 3.5.1 and 3.6 support.  According to the announcement, Advent will work with all Axys 3.5.1 and 3.6 clients on migrating to 3.8.5 by May 31st, 2012, at which point they will no longer support Axys 3.5.1 and 3.6.  It states that DTCC 3.5.1 is only compatible with Axys 3.5.1, so DTCC users should upgrade to DTCC 3.8.5 in tandem, and also recommends that DTCC users seek Advent’s assistance to ensure a smooth transition.  Advent encourages Axys 3.7 users to upgrade, but will continue to support Axys 3.7 until further notice.

In our experience, upgrading to Axys 3.8.5 has been relatively easy.  However, since Axys 3.7 and prior versions’ data needs to be converted to 3.8.x format, the process is slightly more difficult and potentially problematic than other recent upgrades.  The data format change can cause compatibility issues with products that interface with Axys, so users should check with their vendors prior to upgrading.  There is no need to do incremental upgrades.  For example, users can upgrade from Axys 3.6 to Axys 3.8.5 directly.

The only difficulty we ran into with this particular upgrade was that the pesky User Account Control (UAC) feature on Windows 7 PCs needed to be disabled – good riddance – in order for Axys to work properly.  In this case, the upgrade was at the upper end of our 2-4 hour estimate, but upgrade times vary based on the amount of data, users, system speed, customizations and possible exceptions.  Though we haven’t run into any unanticipated exceptions yet, it is always good to plan for them.

About the Author:
Kevin Shea is President of InfoSystems Integrated, Inc. (ISI); ISI provides a wide variety of outsourced IT solutions to investment advisors nationwide. For details, please visit isitc.com or contact Kevin Shea via phone at 617-720-3400 x202 or e-mail at kshea@isitc.com.

In this article, we will take a look at the Axys versions in use today.  Later this month, I will summarize Advent’s other portfolio management products and offer some insight into their value and target market.  Advent offers at least three different portfolio management software products; however, the vast majority of Advent’s portfolio management clients still use Axys.  With Advent’s recent release of Axys version 3.8.5 in mind, it’s time once again to revisit the version of Axys in use at your firm and evaluate the benefits of upgrading to the latest version.

In our day-to-day work with Advent’s Axys clients, we frequently see versions 3.5.1 – 3.8 in use at sites.  Advent historically supports current and previous releases of each of their products, and will likely make an announcement this fall regarding the sunset of Axys 3.5.1 and 3.6.  Though some sources indicate support for these products ended December 31, 2010, Advent’s website does not confirm this.

Below is a summary of the various Axys versions we see in use, as well as our recommendations regarding these releases:

 

Axys v3.5.1 (released June 2004) and Axys v3.6 (released August 2005)

If you are still using either of these versions today, you may have reviewed the list of updates in later versions and failed to find sufficient reason to switch.  Maybe you simply haven’t made the time to upgrade.  Perhaps you are worried about the potential headaches of upgrading, or about compatibility with reporting enhancements.  No matter how your system has been customized, moving to Axys v3.7 shouldn’t be that big a deal, so don’t put it off any longer.

 

Axys v3.7 (released November 2008)

Axys users should be using v3.7 at a minimum.  Axys v3.7 adds compatibility for Acrobat 8, Office 2007 and Vista.  Nearly all versions of Axys, including v3.7, contain a significant number of report updates that are important to many Axys users.  Report updates made after an Axys release are individually downloadable from the Advent Connection website.  A large number of reports were updated after the 3.7 release.  Firms that choose not to upgrade to v3.8 or higher at this time should download these reports.

 

Axys v3.8 (released January 2010)

For many users, the benefits of Axys v3.8 versus Axys v3.7 are relatively small.  Axys version 3.8 is a compatibility update that primarily addresses the Options Symbology Initiative (OSI).  Axys 3.8 also includes support for Acrobat 9 and Internet Explorer 8.

Axys v3.8 is the first release in years that actually requires data conversion, but in our experience, the process of converting is simple, fast and problem-free.  Unfortunately, changing the underlying data format can affect automation and data integration with other products.  If your firm makes use of custom enhancements to Axys or third-party products, you will want to test these items after upgrading and update as necessary.  For firms without these concerns, upgrading should be seamless.  Similarly to v3.7, a considerable number of reports were updated after the release of v3.8.  Firms that decide not to upgrade to v3.8.5 should download the updated reports from the Advent Connection.

 

Axys v3.8.5 (released July – August 2011)

Axys v3.8.5 provides long-awaited support for the 32-bit and 64-bit versions of Windows 7, Windows Server 2008 and Windows Server 2008 r2.  It also offers support for Microsoft Office 2010 and Adobe Acrobat 10.  Advent’s Axys v3.8.5 installation package includes all the catalog reports and standard reports that were updated after v3.8 was released.  Though many have already started using Axys on the latest operating systems, we have strongly discouraged users from doing this prior to the compatibility release.  We do our best to support those users that have upgraded their operating systems without waiting for compatibility releases, but believe that waiting for the appropriate Advent software release is a best practice.

Once again, firms with almost no customization or third-party programs are unlikely to experience issues as a result of upgrading to v3.8.5, but firms with custom enhancements and third-party programs that make program calls to Axys should be realistic, anticipate some initial difficulties, and allocate resources to test and refit integration if necessary.  At this point, many of our clients will likely hold off on this upgrade until November 2011 or later.  Please note that, according to Advent, no releases of Qube and OpenGL are compatible with Axys 3.8.5.

The most compelling reason to upgrade your version of Axys is to be sure that you have the most current reports and error-free systems available from Advent.  Sooner or later you will want or need to upgrade to Axys 3.8 or Axys 3.8.5, but you may want to put it off until a need for OSI or system infrastructure at your firm demands it.  Axys v3.7 is still widely used by Advent Software clients.  Most firms should plan on moving to Axys 3.8 or later by the end of 2011.

About the Author:
Kevin Shea is President of InfoSystems Integrated, Inc. (ISI); ISI provides a wide variety of outsourced IT solutions to investment advisors nationwide. For details, please visit isitc.com or contact Kevin Shea via phone at 617-720-3400 x202 or e-mail at kshea@isitc.com.

Is It Time to Upgrade IT?

Today, a trip to your local computer store to buy a new PC can be an eye-opening experience. Notebooks, for example, come in many shapes and sizes: desktop replacement, notebook, sub-notebook, and netbook. The relative processing power of PCs also varies greatly. This may not matter to users who just want to use their PC for basic office applications and web browsing. However, power users that never want to wait for their computers still care very much about processing power.

When PCs were first introduced, it was far easier to understand the relative processing power of workstations. Each new PC model that was released was a quantum leap beyond its predecessors. If you were around back then, you may remember XTs, ATs, 386s, 486s and 586s. Thanks to those classifications and the relative clock speeds, you didn’t need to be a rocket scientist to determine the approximate speed of one of these PCs.

You knew when to buy a new one.

In later years, other speed-related issues became increasingly important: memory, hard drive, front-side bus, hard drive interface, PCI Express slots, USB version, hyper-threading, multitasking, operating systems, et cetera. Somewhere along the way, the ability to easily differentiate the relative power of various PCs became blurred. Today, even technology experts have to scrutinize specific benchmarks to be sure of exactly what processing power they are getting. The difficulty lies in understanding your primary applications’ infrastructure needs, knowledge of potential bottlenecks and the vast array of available choices that can satisfy your business requirements.

Best Practice
Many firms in the financial industry regularly replace their equipment after two or three years of use. This strategy has as much to do with leasing and depreciation as it does with proactive maintenance and a commitment to technology standards. It is considered a best practice to replace equipment that is older than three years. This practice provides an opportunity to implement more efficient technology, limit future maintenance costs, and reduce the risk of catastrophic system failures. Though we occasionally see firms stretch equipment into a fourth or fifth year, we don’t recommend it.

Our advice is to establish a regular routine for replacing equipment, with priority on shared resources. For instance, a firm might replace all servers every two years and workstations every three years. As game-changing technology emerges, we also make additional recommendations for purchases when appropriate.

Simplifed Hierarchy of Processing Speed Factors

Assessing your systems

For business applications, the most important factors in determining yoursystem’s operating speed are CPU, memory, hard drive, and operating system (OS).  Internet bandwidth and network speed also contribute to how fast your systems process data.   In the remainder of this article, we will take a closer, slightly more technical look at these individual factors, offer some specific recommendations, and give you instructions on how to evaluate certain components.  A software program can effect your perception of system performance too, but we won’t be getting into that.

In order to get a more comprehensive evaluation of your individual systems, you can download a trial of the Passmark’s Benchmarking software and see how your machines compare with other users’ benchmarked systems:
http://www.passmark.com/products/pt.htm

CPU
Passmark’s extensive database benchmarks over 1,300 CPUs . Some are specifically designed for virtualized server environments, while others are designed to maximize the battery life of notebooks. Understanding where your current CPU fits within the benchmarks will help you glean what type of benefit you would see from a faster processor.

 Assuming you are using a Windows operating system, you can identify the processor your PC uses by holding down the WINDOWS key and pressing the BREAK key, which is usually in the upper right corner of your keyboard. Once you do this, you will see text similar to what is shown below:

Look for the line that identifies your processor, then click on the link below and see if you can find your processor on one of the lists.
http://www.cpubenchmark.net/

Using this resource, you should be able to compare the benchmark scores of your processor to those of prospective new PC replacements and approximate the relative processing speed gain.

When purchasing new PCs, we prefer to buy the fastest processors we can without paying an unreasonable premium. We expect the cost to be relatively proportional to the processing speed of various CPU options; we might pay 15% more for a processor that is 20% faster, but we would not pay 66% more for a processor that’s only 10% faster.

Memory
Memory is relatively cheap. Accessing information from random access memory (RAM) rather than hard drive space or network storage is ideal, since accessing RAM is much quicker than pulling data from your hard drive or network. PCs running XP should have 3-4gb. XP cannot access all 4gb, but typically uses a little more than 3gb. Machines running Windows 7 should have at least 4gb, or even better, 8gb. In some cases, you can add 8gb of memory to an older PC for a little as $100.

For optimal performance, memory speeds should match the maximum supported by your PC.

Hard Drive
Buy the fastest hard drives you can afford. You are unlikely to regret it. We have long enjoyed using Western Digital’s Raptor drives (10k RPM) on our workstations. More recently, we have selectively switched to OCZ’s Solid State Drive (SSD).

The link below will take you to Passmark’s list of benchmarked hard drives:
http://www.harddrivebenchmark.net/

Hopefully, you can find your workstation’s hard drive in the “High-End Drive Chart.” If you cannot, you should strongly consider upgrading it to an SSD drive because:

1. SSDs use 80% less power.
2. SSDs are silent.
3. SSDs are much faster than traditional hard drives. (An OCZ Vertex 2 SSD drive is about twice as fast as a 10k Western Digital Raptor drive.)
4. SSDs are more durable, and reliable.
5. SSDs are affordable. An 80gb drive, which should be enough for most workstations, costs $150.

If you want to compare your current hard drive’s benchmark to drives, with which you could replace it, open up Windows Explorer by holding down the WINDOWS key and pressing the “E” key, then right-click on your C-drive, and select properties. The hardware tab should contain the model number of your hard drive, and using this information you should be able to find the benchmark of your current hard drive.

 

Operating System
In the investment business, the reliability of systems is paramount. Selecting the right operating system for your workstations may be one of the most important things you can do to improve systems infrastructure. The majority of RIAs have been stuck on Windows XP for quite some time. Torn between staying on what works with all their existing software and switching to the latest Microsoft OS, many have done nothing.

Vista was a nightmare for early adopters. We upgraded our best system, when it came out, and it subsequently became dedicated to IE browsing and Office 2007 use. In all other respects, it was a pain.

In contrast to Windows XP and Vista, Windows 7 is a rock-solid product. We have been using Windows 7 Ultimate (64-bit) heavily for about a year. Configured with 4gb to 8gb of RAM and high-end hard drives (the SSDs and Raptors mentioned earlier), we have yet to see these systems seize up like Windows XP and Vista might. They consistently and fluidly respond to user requests.

When Advent Software proclaims support of Windows 7 with Axys, we expect that many RIAs will finally upgrade to Windows 7 Professional. Before you decide to move to Windows 7, you should verify that all of your software is compatible with the specific version of Windows 7 you intend to implement.

Choosing the right Network operating system (NOS) is also extremely important. A large number of firms are still using Windows 2003 Server, but they should be planning on migrating to Windows 2008 Server R2 within the next year. The prevalence of DR sites make switching an RIA’s NOS a more complicated and expensive venture, but newer systems offer valuable features such as increased security and integration with Windows 7 providing meaningful incentives to upgrade.

Upgrading the “brains” of your IT infrastructure needs to be carefully planned, scheduled and executed to ensure a successful outcome. In place upgrades of mission-critical servers are an absolute “no-no” without redundant systems to fall back on.

The best practice for systems that aren’t virtualized is buy new equipment with the new NOS for your primary site and your DR site. Virtualized systems offer more flexibility. The ability to store server images allows you to easily backup virtual machines, and revert back to a previous image if necessary.

Internet Bandwidth
Sometime users mistake slow Internet access as slow processing speed on their PC. Identifying these problems correctly is an important part of assessing the speed of your systems.

You can use the link below to test your Internet speed, but in order to get a truly accurate reading you will need to be the only user connected to the Internet. In any event, this test should give you a general idea of your Internet connection’s upload and download speeds.

http://www.speakeasy.net/speedtest/

If you are experiencing a processing problem on your system, try running this test to see what your upload and download speeds are at the time.

Domain Name Server (DNS)
When you type a URL into a web browser, the domain name you type needs to be resolved to an IP address in order to download the information to your web browser. By default, a DNS provided by your Internet Service Provider (ISP) handles this. If you haven’t already done so, you should consider establishing a local DNS server to accelerate domain name resolution.

Network Speed
Network speed is critical for clients that do processing-intensive work on their PCs. Firms using flat-file programs like Axys can see a dramatic improvement in processing by upgrading their LAN technology, but firms that utilize client-server databases locally or cloud-based apps may not.

Gigabit Ethernet (1G) is the standard. Ten Gigabit (10G) Ethernet is available, but with an estimated entry-level hardware cost of $1,500 per user (based on 24 users), the technology is cost-prohibitive for small to medium-sized RIAs, and typically found in enterprise server rooms not small and medium-sized businesses. To be implemented in most office environments special cabling (category 6a or category 7)  is required.  With the future in mind, those moving into new office space should consider paying the premium to install category 6a  or category 7 cabling instead of category 5e or category 6, but do their own cost-benefit analysis.

There are situations where decentralized use of 10G Ethernet could make sense (e.g. an Axys user with more than 10,000 accounts), but most firms will wait for the cost to come down to a more reasonable level. Since faster localized data processing is in demand at the enterprise level, prices may remain where they are for some time.

Many notebooks still do not have gigabit ports. If you are shopping for a notebook make sure it has a Gigabit Ethernet port. If you still haven’t standardized on Gigabit Ethernet at your office, you should be able to, do so at a hardware cost of less than $75 per user.

New systems or new parts?
The best configuration for your new workstations and servers is an affordable one that you never have to upgrade during the useful life of the equipment. While some of the recommendations we have made in this article can be applied individually, it is usually more cost-efficient to buy new equipment that has the right configuration of OS, memory, CPU and hard drive.

Before you spend money upgrading older technology, find out how much your existing equipment is worth. If you aren’t certain, you can look it up on eBay and see what the approximate replacement cost is. This is usually a good indication of how desirable your equipment is as well as its relative processing power by today’s standards, and may validate further investment in the equipment or help solidify plans to upgrade to new equipment in the near future.

About the Author:
Kevin Shea is President of InfoSystems Integrated, Inc. (ISI); ISI provides a wide variety of outsourced IT solutions to investment advisors nationwide. For details, please visit isitc.com or contact Kevin Shea via phone at 617-720-3400 x202 or e-mail at kshea@isitc.com.